User Privacy Policy

This Privacy Policy explains how Rocketpot collects, uses and protects personal information when you create an account, play games, place bets or otherwise use our services in Canada. We take your privacy seriously and describe below the types of information we gather, how we use it, who we may share it with, and the choices available to you about your data.

Types of data we collect

Personal data

When you register an account or contact support we collect personal information such as your name, email address, date of birth, and any identity documents provided during verification. We may also collect payment wallet addresses and any information needed to process deposits and withdrawals.

Technical data

We collect device and connection information including IP address, browser type, device identifiers, operating system, and location data inferred from your connection. We also log user activity on the site such as pages visited, games played and session times to help operate and secure the service.

Transactional data

Transactional records include deposits, wagers, wins, losses, bonuses, and withdrawal history. Where applicable, we may record verification checks and any communications related to payments or disputes.

How we use your information

Your information is used to manage your account, process payments and withdrawals, verify identity and prevent fraud, and to comply with legal and regulatory obligations. We also use data to provide customer support, improve site performance and to send service-related messages, such as account notices. With your consent we may send promotional offers and updates; you can opt out of marketing at any time.

Data protection practices

We use industry-standard measures to protect data in transit and at rest, including secure connections and access controls. Access to personal information is limited to staff and service providers who need it to perform their duties. We review our security practices regularly and take reasonable steps to safeguard your data, while recognising no system is completely secure.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, session management, analytics and to personalise your experience. Third-party providers may also place cookies for analytics or advertising purposes. You can manage cookie preferences through your browser settings or the cookie controls on our site, though disabling some cookies may affect site functionality.

User rights

If you are located in Canada you have rights regarding your personal information, including the right to access, correct or request deletion of your data, and to withdraw consent where processing is based on consent. You may also request restrictions on processing in certain circumstances. We will respond to requests in accordance with applicable laws.

Access, correction and deletion

To request access, correction or deletion of your personal information, contact our support team at [email protected]. We will verify your identity before acting on requests to protect your account from unauthorised changes.

Information sharing and third parties

We may share information with service providers who assist with payments, identity verification, hosting, analytics and customer support. We also disclose information where required by law or to prevent fraud and illegal activity. Third parties are contractually required to protect personal information and only process it for permitted purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page and, where required, we will notify you by email or account message. Continued use of the service after changes indicates acceptance of the revised policy.