Terms and Conditions

These Terms and Conditions set out the rules that apply when you use Rocketpot. They explain how we operate the platform, your responsibilities as a user, and the practical steps we may take to keep activity safe and compliant. By creating an account and using our services you agree to follow these terms and any additional rules published on the site.

Account responsibilities

You are responsible for keeping your account details and password secure. Only one account is permitted per person, household, device, or IP address unless we explicitly agree otherwise. Notify us immediately if you suspect unauthorised access. We may suspend or close accounts where fraud, abuse, multi-accounting, or other breaches are suspected.

We require accurate and up-to-date information for verification and payments. You must cooperate with any identity or source-of-funds checks we reasonably request. Failure to provide requested documents may result in withdrawal delays, temporary holds, or account restrictions.

Eligibility requirements

To open an account you must meet the minimum age and legal gambling requirements where you reside. If local law prohibits online gambling from your location, you must not use the platform. We may restrict access for certain jurisdictions and will refuse accounts where laws or our policies prohibit service.

Acceptable platform use

Use of the site is permitted only for lawful recreational play. Prohibited conduct includes cheating, collusion, attempting to manipulate games, using bots or unauthorised software, and any activity intended to defraud the platform or other users. We will close accounts and retain funds where serious misconduct or money-laundering risks are identified.

Chargebacks, payment reversals, or attempts to circumvent restrictions may lead to forfeiture of winnings and permanent account closure. Please treat your account as non-transferable and do not share credentials.

General bonus and promotion rules

Promotions and welcome bonuses are subject to specific terms that apply to each offer. Common conditions include minimum deposit requirements, wagering or rollover conditions, game contribution rates, and expiry periods. Only one active bonus may apply per account unless an offer states otherwise.

We reserve the right to withhold, revoke, or void bonuses and associated winnings where there is evidence of bonus abuse, fraudulent behaviour, or breach of promotional terms. Email verification is generally required before claiming bonuses.

Deposits and withdrawals

Payments and processing

Rocketpot supports the payment methods listed in the cashier. Processing times depend on the payment type and network confirmations. Network fees may apply and are not controlled by us. Minimums and limits are published in the cashier and can be adjusted by our risk team.

Verification and limits

Withdrawals may be subject to additional verification checks, and large payouts can be reviewed or paid in instalments for security reasons. We will return funds to the original source where required. We do not guarantee instantaneous processing for all transactions.

Dispute resolution

If you have a dispute contact our support team so we can review the matter. We aim to resolve issues promptly through internal investigation. If a satisfactory outcome is not reached, disputes will be handled in accordance with the applicable law and the dispute-resolution procedures set out in these terms.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be posted on the site with an effective date and, where appropriate, notified to account holders. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.